Shipping Policy (Skincare & Haircare Products)

Order Processing

• Orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays are processed on the next working day.

Delivery Time

• Standard delivery time is 3–7 business days, depending on the location.
• Remote areas may require additional delivery time.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• Free shipping may be offered on selected orders or promotional campaigns.

Order Tracking

• Once shipped, tracking details will be shared via email/SMS.
• Customers can track their order using the provided tracking link.

Delivery Issues

• If the package is delayed, customers can reach out with their order details for assistance.
• In case of failed delivery due to incorrect address or unavailability, re-shipping charges may apply.

Damaged or Missing Items

• Any damage or missing items must be reported within 48 hours of delivery with supporting photos.
• Claims reported after this period may not be accepted.

For shipping-related support: carebiobird@gmail.com