Return & Refund Policy (Skincare & Haircare Products)
We aim to ensure customer satisfaction while maintaining hygiene and safety standards for all personal care items.
Returns
- Returns are accepted only for unused, unopened, and sealed products.
- Products must be returned within 7 days of delivery.
- Opened, used, or tampered items are not eligible for return due to hygiene reasons.
- Return requests must include order details and product images.
Refunds
- Once the returned product is received and inspected, refund approval will be processed.
- Approved refunds will be credited to the original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to a wrong or damaged product sent.
Damaged/Wrong Products
- If you receive a damaged, defective, or incorrect item, report it within 48 hours of delivery with clear images.
- Replacement or refund will be provided after verification.
Non-Returnable Items
- Opened skincare or haircare products
- Used products
- Items purchased on clearance or special promotions (if mentioned at purchase)
Cancellations
- Orders can only be cancelled before they are shipped.
- Once shipped, cancellation is not possible.
Customer Support
For return or refund assistance, contact: carebiobird@gmail.com